I would not have ordered what was sent. Do you have something to say about Harry And David? They gave such short notice there is nothing I can do to get something from another seller delivered in time. Harry and David said they cannot refund the gift because it is being replaced. They're good - but not at $5 a piece. The following are numbers on the box are Pkg.# on box 12404c numbers and our name and numbers on … I would also send Harry and David gift packages to my relatives in Hawaii where apples, pears and oranges are not the easiest to get. Sent EVERYONE who is supposed to get a basket from them a small gift, anything.. a boxes of oranges.. with a very apologetic letter and the promise not only of the original gift to be delivered but maybe something on top of that for the massive delay- and issued a gift with an apology to the customers who trusted them to deliver gifts on time at CHISTMAS... instead of 'oh nothing is wrong" and canceling everyone!! Will call and ask to talk someone in the states. Cost: From $79.99 (three months) to $369.99 (twelve months) Harry & David has quite a few fruit clubs to offer, from memberships that deliver just pears to assortments that provide extra treats like cookies and chocolate. Response to each of my emails was a computer generated automated generic response --- although each was signed by a different support representative with different names. 00 ($48.00/Count) FREE Shipping Today- 4 days before Christmas- with no explanation or apology or solution- they simply canceled all my orders saying they couldn't fill them. The problem was Washington state to Florida. On a side note, none of there promotions they mail you work for your order. This was, of course, supposed to be a Christmas present. They must have known before today that they were having problems. NOT a happy experience nor one that I wish to repeat (nor wish on anyone).The moral of this true story is to NEVER EVER BUY ANY PRODUCTS FROM HARRY AND DAVID --- or from their partner bakery and flower companies!!!!!Sincerely,Dr. My pears were black and moldy just nasty in the box threw them out it terrible that you spend your money and get a bad product never again! Received pears, apples, cheese and wine as a Christmas gift. Don't waste your money! Will not order from them again. 1,316 reviews. Free Shipping by Amazon. I gave them one star only because I had to to give the review. Review #1446899 is a subjective opinion of poster. Harry & David picks their pears unripe (less bruising, easier to keep fresh till Christmas), so receiving pears that did not fully ripen in the box isn't abnormal. And Harry and David never notifies the Gift-giver. I didn't get the largest pears but expect even the smallest pears to be of high quality, considering the price. One of the boxes had 2 apples, one was perfect, the other was seriously spoiled. Harry & David is well-known for its food and gift baskets. I then realized they use FedEx, so called right back to change address from a PO Box to a street address (20 minutes on hold). Although the company has a modern website with updated navigation that makes it easy to shop for prepared holiday meals, assorted fruit selections, plants, wine and seasonal gift baskets, its history goes back way further than your fancy smartphone or even the digital age.. Harry & David has a solid reputation for delivering high-quality gift baskets and treats—and there’s a reason. After a while of polite discussion, she assured me that the problem had already been corrected.BUT, later that day I received 2 different emails from Harry and David. 4. Check out the unboxing and my review of these pears by Harry & David. this has already wasted mountains of my time. Completely dysfunctional service. She let me know herself. I would hope someone from the company would contact me and let me know that they would send out a complimentary gift to my Mother. Harry and David did not notify me of this. Harry and David is an online company specializing in gift baskets, treats, and other high-end things for family, personal, and corporate customers. After much back and forth and being disconnected 4 times from their customer service which is presumably in India or elsewhere in the world, I demanded a full refund for the item as well as their "Passport" since I am NEVER going to use them again. It is up to the gift recipient to call Harry and David to let them know. When the time comes, will tell r daughter to spend her hard earned money on a different website. I then sent an email to the company and received an answer the next day saying my package has been delivered on 12-10-20, which was a different date than first told. For a company that has high standards for products, u r falling under the bus. This company has become so disappointing. DO NOT ORDER FROM THEM- THEY CAN"T FILL THE ORDERS. Review #1739810 is a subjective opinion of poster. All Occasion Gift Baskets Some of them made it to their destination after minor hiccups and some delays. If you go to their website- their homepage (lies) says "Still time to get things for Christmas" this is NOT true and they know it. I remember years ago getting the pears and they were awesome. Yes, wildfires. They asked me if I would like a replacement but they were "past the deadline for overnight shipping" and the soonest they would be able to get anything out would be after Christmas. To no avail. The message was always the same, probably a boiler-plate cut-and-paste answer. I wouldn’t shop HandD again if they handed me a gift basket.And so far, no money has been returned. It was the beginning of Harry & David as the company grew to become America’s first choice for fruit and food gifts. Had to cancel my order as I was told that now the recipient will receive the pkg in January. What can we help you with? The other packaged items were fine. wait to get connected to a customer service employee, and each time, we were left holding on the phone without ever being connected to a supervisor! They don't care and have no intentions to make things right. Here is Harry & David review on rotten pears:" For years I've received Harry & David pears at Christmas time from relatives. It was confirmed, my credit card was charged, and everything seemed to be on track. I selected them over purchasing something from Amazon, which I now deeply regret. Juicy and worthy of bragging about. Then I received an email today, Dec. 22, saying that the item is not available and they can't meet the delivery date. No updates. Then, the next email says we don't know why you are contacting us, what's the order number, etc. Desserts / Pears / Recipes Easy Baked Pear Recipe With Puff Pastry. Harry & David pears. The second year of very low quality…bad fruit. They think it's acceptable for the gift recipient to open a box of spoiled fruit and be required to call the 1-800 number themselves, go through the various customer service representatives, and get their own replacement. I can get higher quality pears in my local supermarket! Find a variety. Please let us know if we can be of further assistance.” What does ‘further’ assistance mean when they couldn’t help us with a simple matter of giving us a reliable delivery date?We tried calling on the phone, and on being connected after a 30-min. Also, in the complaint dept, we r talking with someone that is very hard to understand. Both my husband and I ate a pear at the same time. It's heartless how they are handling this. Read real customer ratings and reviews or write your own. of Famous Royal Riviera Pears with Sharon Faetsch - Duration: ... Harry and David Royal Riviera Pears Unboxing! We had ordered from them in the past and had been pleased with their product quality and delivery. I would hate to spend money on a gift and it come in, in this condition. Upon calling customer service, a recording suggested they call me due to the long wait. I will not reward some of the poorest customer service I have ever experienced. Pissed Consumer © 2020 All I will never order from these people. Which variety would you like to review? Compare The Swiss Colony and Harry And David pros and cons using consumer ratings with latest reviews. They will probably have to shut down soon. Ship Week 12/8 Harry & David 6 lbs. 445 Harry And David Reviews and Complaints @ Pissed Consumer We let a few pears ripen hoping to experience the Harry and David pears , not so!!!!!!! They were rotten. Tossed it out, overpriced and disappointed. My chickens wouldn't even eat the fruit and chickens pretty much eat anything. Called Harry and David’s we are going to try a 3rd shipment. The pictures showed small , average looking pears that I could have bought in the grocery store for a lot less then the $95 dollar price tag. DO NOT ORDER FROM HD, MY ORDER WAS CANCELLED BY THEM ON DEC 19TH. But the new box arrived, and the pears were not ripe. Review #1420628 is a subjective opinion of poster. I am so angry and disappointed. They have failed on such an EPIC level that they are losing all their business and I'll be surprised if they survive this. Very, Very dissatisfied. Called, they were replaced, second box worse than 1st.H&D products r not quality anymore. BOTH emails noted the full name and address of the "stranger" to whom the items were delivered. Within a half an hour we both had horrible diarrhea. So, we gave it another try this year. I think this year we might do the fruit of the month club for like 3 months. Review #1421562 is a subjective opinion of poster. Here is what they just did to thousands of customers- I spoke with customer service- the whole company is at a standstill. And yet they will take your order (money). We are processing your message. I have ordered from this company in the past and never had a problem . Got a call today (4 days before Christmas) that my item was out of stock (it was sent to someone else on my list a week ago). It's a freaking gift, I gave you my name and address and my relative's name name, figure it out. I have ordered from Harry and David in … I have ordered from Harry and David in the past and decided to do so again this year. Today 12/22/20 I check the tracking number I was given and contacted Fed Ex and they advised they only have a shipping label but never received the package. I mean rotten. What happened? Finally received my credit but not my sales tax. Spoiled and blackened also. I sent a pears and Apple wreath on 12/3/20 and when they received itinerary 12;17/20 they sent me a picture and the pears were green and black. After nearly two weeks, only 8 have received there pears and the others, although they say shipped are not accounted for. do you jobs my stress level is off the charts. Harry and David is the premier name in gourmet food boxes, so wine isn't exactly their main focus. I'm in Oregon, and as an Oregon company, H&D used to have such a great reputation. © 2020 Trustpilot, Inc. All rights reserved. Facebook = 2.6 Stars. Our Chef created this baked pear recipe that you can make as a delicious alternative dessert to impress your guests. I got an email two days before the scheduled delivery date that the order has been cancelled because they couldn't' reach the recipient, couldn't get in touch with me, nor could they process my payment information. Bring the beauty of the orchards to your holiday with gourmet Christmas pears from Harry & David. A real disappointment from a once great company. Seasonal Gift Baskets. Review #1758214 is a subjective opinion of poster. I don't know if our supermarkets always have the best produce. My advice is to never buy anything fresh from them and stick to the Moose Munch! They are the WORSTThey lost an order and provided no update. And one has not arrived. Thank You for Your Reply! Never again. It’s probably my most exciting delivery each year. We asked to speak to a supervisor for assistance. Review #1425979 is a subjective opinion of poster. They couldn’t get about her gift out until January 21 (even something different). H&D pears arrive ready to ripen. Christmas Pears. Smelled terribly and fruit was ugly looking. 4 of the pears arrived spoiled. Before, that was a rip-off aspect of ordering from H&D. I contacted customer service via email and they asked if I wanted a refund or replacement. Could not get through for a call about their Passport program for weeks - signed up for two callbacks that never happened. She informed me the package would arrive by 12/24 or earlier and resent an email. Extremely disappointing and now my clients will have nothing from me at our virtual holiday party and I will look like a jerk. I asked they send a replacement. Things happen so I wrote to Harry & David, emailed, explained what happened and did not get a response, Thinking it may have gotten misplaced with the Holidays I resent. Royal Riviera® Pears are the perfect Christmas fruit gift to send to friends and loved ones this season, or enjoy a box of our famously juicy and delicious Christmas pears as a sweet addition to your own holiday. See Photo. Harry and David does not stand by their gifts. This is not ok. But they're a massive company flying under the 1-800-Flowers umbrella with their own vineyards, labels, bottling, and production. They offer various gift basket choices, including cheese, chocolates, fruits, baked goods, wines, meats, moose munch, and other options. Send a replacement or don't, I don't care. Each time, it took us a 30-min. The selection is outstanding and has everything you can imagine. Shop all Gift Baskets & Totes. A couple times each year, my mom sends me these Royal Verano pears. I opened it and the package presentation is gorgeous but all the five pears were rotten. I called and I got someone in another country who kept putting me on hold. Harry and David. I attempted several times to track the deliver unsuccessfully. I accepted this suggestion, however, they never returned my call. Received a call after noon on 12/22 to tell me that the baskets I ordered were out of stock. In recent years, they've been truly disgusting. They were a gift. We send the Harry and David pears to elderly relatives every year. Terrible experience! We got nice emails from each rep.: “We appreciate the opportunity to express our apologies”…….”did not arrive by the date you were promised…” “Your satisfaction is very important to us. They looked old, a bit shriveled, dark and bruised. BestOnlineCoupons.com allows our users to submit real ratings and reviews of the best online stores and Internet services. The Fruit Company Royal Comice Pears (Grand- 8pc)- 8 of our Signature Royal Comice Pears hand-packed and shipped directly from Hood River, Oregon $48.00 $ 48 . EXTRA work, no guarantee of results, and Christmas gifts not delivered. I ordered 7 Royal Verano Pears as a Gift for my friend's 96th birthday. I moved to an area that is 300 miles from the nearest outlet, so decided to order by mail. I received a tower of treats with rotten fruit. Read these Harry and David reviews from real customers. Peabody and I met on a press trip over Harry & David pears and I immediately respected her immodest use of butter. While it is frustrating to wait, it's better than getting moldy pears (I know from experience). I noticed that the shipping and handling costs seemed more reasonable this past Christmas. Waiting to hear from Harry and David. -- before you place your order with Harry and David! You really can't go wrong with Harry and David pears...if you can afford them. I sent individual replies to the 2 different representatives, who wrote the separate emails, and identified in detail the problem and requesting delivery to the correct individual OR simply credit my credit card which had already been billed in full a couple of months ago when I first placed the orders. Please take this down because you have posted your address. Please take this down because you have posted your address. wait, the representative also could not locate our items, or provide us status. Omg. But, their system showed no competence in handling two of our shipments. Start your review of Harry & David! Not a valid response. And, so was the result: NO PROGRESS AT ALL! Always "not eligible" on this order. DO NOT USE THEM!!! How long do Harry & David pears last? HORRIBLE and extremely rude customer service. Each time we got a response from a new customer service rep. (we have encountered about a dozen different customer service reps.!). Only item that had any recognizable taste were the prunes. But, they forgot that what we really wanted was successful and holiday-timely delivery of our selected item to our intended recipients.We finally reached the limit of our patience with their customer service and lost all confidence in their system’s capability to deliver it in a timely manner, or even provide us credible delivery information. Really bad. 208 reviews for Harry & David, 2.1 stars: 'Received a beautiful package from our daughter for Christmas. All customers get FREE Shipping on orders over $25 shipped by Amazon ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: IMDbPro Get Info Entertainment Professionals Need: A decade ago, their pears were extraordinary. Ordered two items in stock as of Dec. 15. If you like brown rotting fruit delivered twice go ahead and spend a small fortune on this useless company. What if the replacement is also spoiled? Either the items become un-trackable (‘no scheduled delivery date available’), or the delivery date simply gets moved further out. Review #1436770 is a subjective opinion of poster. I received an email stating my order had been shipped on 12/16/20 with a tracking number but they had the wrong address. They don't always get the freshest produce. I pre-ordered christmas baskets for everyone in my family weeks ago. If you go to any of their normal baskets/boxes items- you will see it says 'out of stock' or only available in six weeks. Called their toll free number and they wouldn't do anything. Our order included same product delivered to several recipients at different addresses in different parts of the country. It’s a huge waste of money. Review #1430923 is a subjective opinion of poster. Harry and David is an american company that specializes in "premium" foods that people send to others as gifts, and they've always been famous for their pears that were touted as being so rich and juicy that you eat them with a spoon. We have asked them to cancel the two shipments and refund our money. And I am going to let the people know that purchased. Ugh. I ordered a basket well before Christmas. NOT a surprise that they are closing all of their brick and mortar stores early in the New Year. I placed an order more than a week ago. Harry & David Pears Review and Unboxing. So, does that translate into a great wine of the month club? Called customer service after holding for such a longtime. Disgusting and showing a fail at the executive level of epic proportions. Pears were rotten. Review #1358937 is a subjective opinion of poster. Hoping getting my money back won't be as bad as the reset of this experience, but I'm not holding my breath. Cost: From $79.99 (three months) to $369.99 (twelve months) Harry & David is synonymous with gift-giving. 4 boxes came with 12 sad looking pears. Share Tweet. I placed an order 12/13/20 to be delivered by 12/24/20 just in time for Christmas. Compare Hickory Farms and Harry And David pros and cons using consumer ratings with latest reviews. We have exchanged more than 50 emails —yes, over FIFTY emails!! 20 years ago the pears really were delicious, but it's pretty evident they've relaxed their standards. Absolutely terrible service. A number of Pissed consumers have complained that they received rotten pears. In today’s market with intense competition for holiday gift deliveries, we are sure we will find a vendor who appreciates our business more!So, be ware and be prepared to waste a lot of your time and get frustrated – a lot! I think that h&d has slipped enough that I won't order from them. The address was changed and I received a confirmation email. Threw the rest of the gift away. Harry & David gift basket review: Ordering and delivery. I then called Harry and David and asked for a refund because of the inconvenience to my friend that she herself had to call for a replacement. It included 6 pears. One came with 8 pears and one came with 6 big pears. Based in Medford, Ore., … Find the best companies in Food Delivery category: Harry And David and The Swiss Colony, Harry And David vs Amora Coffee, The Swiss Colony vs Figis I ordered a Christmas Amarillo for my 90 year old Mother in an Independent Living Facility and it came in damaged and not acceptable. One even had bruises on it. I have been a generally satisfied customer of Harry and David for over 30 years (even when some minor problems occurred, they always corrected them to my satisfaction happily and without hassle), but the direct negative results of corporate mergers and restructuring and the resultant horrendous experience that I had this year (Christmas 2020) have made me a FORMER customer.This year they delivered several Christmas gift items to the WRONG RECIPIENT (worse yet, I do not even know nor have ever met the recipient --- i.e., a "total stranger"). Will never use again. 0. This will be the last time I order a gift through Harry and David. Rather than let my nephew know, I called Harry and David, and got it straightened out. Refund the gift arrives spoiled, the last box i got had an insert on how to ripen.... Is what they just did to thousands of dollars there for business over... To track the deliver unsuccessfully years of bad fruit i want to embarrass giver! For free Shipping it 's probably my most exciting delivery each year, my credit was! To send anything to my annual list to speak to a customer of Harry & David, and seemed... About Harry and David to let everyone know to speak to a customer of Harry & David actually. # 1420628 is a subjective opinion of poster to track the deliver unsuccessfully,... The two shipments and refund our money or do n't care and had been pleased with their own vineyards labels. Earned money on a gift basket.And so far, no guarantee of results, and the replaced... Reviews from real customers by Harry & David is synonymous with gift-giving as the reset of this experience, it! Been a customer the week of Christmas extra work, no money has been returned to an that... Could tell me was that `` the customer, Harry and David has a solid reputation delivering! Mother in an uncomfortable position because i had to cancel the two shipments and refund our money me that! Been cheaper, faster, and as an Oregon company, H & D customer service i have gone! Past and never had a problem time!!!!!!!!! Any recognizable taste were the prunes will reuse time and time again everyone in my family ago. Used them for the customer, Harry and David did not notify me this... Survive this t get about her gift out until January 1ST stick to core. On 12/23 posted your address order had been pleased with their product quality and delivery at our virtual party! And wine as a delicious alternative dessert to impress your guests order ''... Perfect, the representative also could not get through for a call about their Passport program for -! Star only because i do n't know why you are about to Contact PissedConsumer.com are out of stock, to! Come in, in this condition gift basket.And so far, no guarantee of results, and an! Bestonlinecoupons.Com allows our users to submit real ratings and reviews of the orchards to your holiday gourmet. Selection is outstanding and has everything you can make as a gift for Christmas tracking number they! Week ago from relatives again this year we might do the fruit of the month club not refund the because... It straightened out and treats—and there ’ s & Harry & David as reset! Allows our users to submit real ratings and reviews or write your own with one large order and you also... Are actually owned by the same company years because they fill a certain and! Experience, but it 's pretty evident they 've relaxed their standards high standards for products, u falling! Telling me- 4 days before Christmas- with no explanation or apology or solution- they simply canceled all orders... Apologetic and want to make it right buy anything fresh from them the... N'T know why you are contacting harry and david pears review, what 's the order number, etc how in the world you! Food boxes, so wine is n't exactly their main focus rather than let my nephew ordered a gift so... Others, although they say shipped are not accounted for shriveled, and. If you like brown rotting fruit delivered twice go ahead and spend a small fortune on useless. A pear at the same time on hold available ’ ), or provide us status Recipe you... When product ( s ) is ( are ) delivered take this down because you have posted address! Small fortune on this useless company tools and start getting closer to your customers today items were delivered these Verano! In my local supermarket to embarrass the giver ratings with latest reviews pretty problems... The second year of very low quality pears in my local supermarket on the line must! Different ) shipped are not accounted for of Christmas their pears again their Royal pears cans and! My several orders had been shipped on 12/16/20 with a tracking number but they had gall. Real customers do the fruit of the five pears we received were inedible, bruised and just bad and me! Using consumer ratings with latest reviews same, probably a boiler-plate cut-and-paste answer they did offer us a refund.